At Hiba Fashion, we prioritise customer satisfaction and strive to ensure you love what you purchase. To make your shopping experience smooth and transparent, we have outlined our Exchange Policy below. Please read carefully before making a purchase.

1. Does Hiba Fashion offer exchanges?

Yes, Hibafashion.in offers size and product exchanges, subject to the terms and conditions mentioned below.

2. What is the exchange window?

Customers must raise an exchange request within 48 hours of delivery, provided the product meets all eligibility criteria.

Exchange processing time: 10–12 working days.

ELIGIBILITY & CONDITIONS

3. Product Condition for Exchange

To be eligible, the product must be:

• Unused, unwashed, and unworn

• Returned in original packaging

• With all original tags intact

Products that fail Quality Check (QC) will be returned to the customer at their own expense.

4(A). How many exchanges are allowed per order?

• Only one exchange is allowed per order

• Second exchanges are strictly not permitted

4(B). Marketplace Purchases

To ensure a fair and streamlined process, exchanges are accepted only for purchases made directly from www.hibafashion.in.

Products purchased from third-party marketplaces are not eligible for exchange with us.

EXCHANGE CHARGES

5. Is there any pickup charge?

Yes, a ₹250 reverse pickup charge is applicable on all exchanges.

• This charge is non-refundable.

• If your pincode is not serviceable for reverse pickup, you must self-ship the product to our warehouse.

STORE CREDIT POLICY

6. How are exchanges processed?

Once the returned product passes Quality Check:

• Store credit will be issued

• Orders placed using Store Credit are not eligible for further exchange

7. How is Store Credit calculated?

Store Credit = Actual amount paid – ₹250 reverse pickup charge

8. Are shipping or COD charges refundable?

The following charges are non-refundable:

• Forward shipping charges

• COD charges

• Express delivery charges

9. Is Store Credit calculated on MRP or discounted price?

• Store credit is calculated on the actual amount paid

• Discounted prices, coupons, prepaid offers, and promotional discounts are final

• MRP or original price is not considered

10. Store Credit Validity

• Valid for 60 days from the date of issue

• Cannot be extended, transferred, or encashed

PRODUCT AVAILABILITY

11. What if my requested size or product is unavailable?

If the requested size/product is unavailable, store credit (valid for 60 days) will be issued so you may choose another product.

SALE & DISCOUNTED ITEMS

12. Are sale or discounted items eligible for exchange?

No. The following items are not eligible:

• Sale items

• Discounted products

• Coupon-based purchases

All such purchases are final sale.

PREPAID RTO (RETURN TO ORIGIN) ORDERS

13. What happens if my prepaid order is marked as RTO?

• Customers may request re-attempted delivery (additional courier charges apply).

• If undelivered after the second attempt, store credit will be issued.

14. Store Credit for Prepaid RTO Orders

• Store credit will be issued after deducting applicable courier charges

• Validity for prepaid RTO cases is 30 days only

DAMAGED OR WRONG PRODUCT

15. What if I receive a damaged or incorrect product?

We’re here to help 😊

• Contact us within 48 hours of delivery

• Share clear images or videos

• An unboxing video is mandatory, clearly showing the issue

Once verified:

• Replacement or store credit will be processed

• Processing time: 7–14 business days after receiving the returned product

INTERNATIONAL ORDERS

16. Are international orders eligible for exchange?

No. International orders are not eligible for exchange.

CANCELLATION POLICY

17. Can I cancel my order?

Yes, under the following conditions:

• Orders cannot be cancelled once shipped

• Cancellation request must be raised within 24 hours of placing the order

• Approved cancellations will be processed as Store Credit only