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Terms & Conditions

1. ACCEPTANCE

The website www.hibafashion.in (hereinafter referred to as the “Website” or “Platform”) is owned and operated by Hiba Fashion  (hereinafter referred to as “Hiba Fashion”, “Company”, “we”, “us” or “our”), incorporated under the Companies Act, 2013 and having its registered office at [Insert Registered Address], India.

Hiba Fashion is engaged in the business of trading ready-made garments, ethnic wear, western wear, accessories and related fashion products. The Company does not manufacture products unless specifically stated and operates as a trader/retailer of garments and fashion products.

By accessing or using this Website, you agree to be bound by these Terms & Conditions, Privacy Policy, and other policies posted on the Website.


2. DEFINITIONS

Unless specified otherwise, the capitalized terms shall have the meanings assigned below:

  • “Account” means the account created by the User on the Website.

  • “Agreement” means these Terms & Conditions, Privacy Policy and any additional policies applicable to the Services.

  • “Applicable Law” means all applicable Indian laws, rules, regulations, statutes and government notifications.

  • “Company” means Hiba Fashion Private Limited.

  • “Content” means all information, text, images, graphics, data and materials available on the Website.

  • “Customer” means any User who purchases Products from the Website.

  • “Products” means garments, clothing, ethnic wear, accessories, footwear, jewelry and related fashion items listed for sale.

  • “Services” means sale of Products and related services offered through the Website.

  • “User” / “You” / “Your” means any person accessing or using the Website.

  • “User Information” means registration data, personal information and any information submitted by the User.

  • “Website” means www.hibafashion.in.

All other legal and technical definitions remain applicable as per Indian law including Intellectual Property, Intellectual Property Rights, Government Authority, Computer Virus, Confidential Information, etc.


3. INTERPRETATION
  • References to law include amendments and re-enactments.

  • Singular includes plural and vice versa.

  • Headings are for convenience only and do not affect interpretation.

  • Words importing any gender include all genders.


4. ACCEPTANCE OF TERMS

By using this Website, you agree to:

  • Be legally competent (18 years or above).

  • Accept these Terms & Conditions and Privacy Policy.

  • Provide accurate and complete information.

If you are under 18 years of age, you may use the Website only under supervision of a parent or legal guardian.

The Company reserves the right to modify these Terms at any time. Continued use constitutes acceptance.


5. PAYMENT TERMS

We provide secure payment options including:

  • Credit/Debit Cards (Visa, MasterCard, RuPay, American Express, etc.)

  • Net Banking

  • UPI

  • Payment Gateways

  • Cash on Delivery (if available)

All transactions are processed in Indian Rupees (INR).

The User agrees to provide accurate payment details. The Company shall not be liable for incorrect payment information or failed transactions due to banking issues.

For purchases equal to or exceeding ₹2,00,000, PAN details may be required as per Indian tax laws.

Invoices will be provided with the delivered product.

All purchases are subject to applicable taxes including GST.


6. DELIVERY
  • Orders are delivered within India only unless otherwise specified.

  • Delivery timelines are estimates and may vary due to unforeseen circumstances.

  • A maximum of three (3) delivery attempts may be made.

  • Risk and title pass to the User upon delivery.

The Company shall not be liable for delays due to natural calamities, government orders, logistical issues, or force majeure events.


7. ORDER CANCELLATION POLICY

Cancellation by Company

We reserve the right to cancel orders for reasons including:

  • Fraud suspicion

  • Incorrect pricing due to technical error

  • Bulk/commercial resale orders

  • Invalid address

  • Non-delivery after attempts

  • Stock unavailability

Cancellation by User

Orders may be cancelled before dispatch. Post-dispatch cancellation may not be permitted.

Refunds (if applicable) will be processed as per Refund Policy.


8. ACCOUNT REGISTRATION

To purchase Products, Users must create an Account.

Users must:

  • Provide accurate information

  • Maintain confidentiality of login credentials

  • Not create multiple accounts

The Company may suspend or terminate accounts for false information or misuse.


9. EXCHANGE POLICY
  • Exchange requests (size issues only) must be raised within 2 days of delivery.

  • Return shipping cost for exchange may be borne by the User.

  • Exchange is subject to stock availability and product condition.


10. RETURN POLICY

Returns are accepted only if:

  • Product is damaged or defective

  • Wrong product delivered

Return must be requested within 2 days of delivery.

Products must be unused and returned with original packaging, tags, invoice, and accessories.

Refunds will be processed after quality check and may be:

  • Issued as store credit

  • Provided as vouchers

  • Credited to User Account

Delivery charges are non-refundable.


11. RIGHTS OF HIBA FASHION

The Company reserves the right to:

  • Suspend or terminate Accounts

  • Modify Website content

  • Send promotional communications (opt-out available)

  • Conduct maintenance or suspend services


12. UNAUTHORIZED ACCESS

Users must immediately report unauthorized account access.

The Company is not liable for losses due to delayed reporting.


13. THIRD-PARTY SERVICES

We may engage logistics partners, payment gateways, and other service providers.

We are not responsible for third-party advertisements, offers, or services.


14. DISCLAIMER

The Website and Services are provided on an “AS IS” and “AS AVAILABLE” basis.

We disclaim all warranties including:

  • Merchantability

  • Fitness for purpose

  • Non-infringement

We are not liable for:

  • Website interruptions

  • Viruses

  • Third-party content

  • Indirect or consequential damages


15. INDEMNITY

Users agree to indemnify Hiba Fashion against claims arising from:

  • Breach of Terms

  • Fraudulent activity

  • Violation of law

  • Intellectual property infringement


16. FORCE MAJEURE

We are not liable for non-performance due to:

  • Natural disasters

  • Government restrictions

  • War

  • Lockdowns

  • Technical failures


17. SMS / RCS COMMUNICATIONS

By providing your mobile number, you consent to receive:

  • Order updates

  • Account alerts

  • Promotional messages

You may opt out anytime by replying “STOP”.


18. AMENDMENT

We reserve the right to update these Terms at any time. Continued use indicates acceptance.


19. GOVERNING LAW

These Terms shall be governed by the laws of India.

Courts at Patna, Bihar shall have exclusive jurisdiction.


20. GRIEVANCE REDRESSAL

For queries or grievances, contact:

Hiba Fashion
Website: www.hibafashion.in
Email: support@hibafashion.in
Customer Support Number: [Insert Number]

Legal notices should be sent via registered email or official communication channel in English or Hindi with full details of the request.

Curated women’s fashion celebrating every style, size, and story. From casual comfort to ethnic elegance — we dress the modern Indian woman.

Customer Care

Company

© 2026 Hiba Fashion. All rights reserved.

Made with ♡ for every woman.

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